Anti Spam Policy
Pakiwebhost takes email spam very seriously and has developed a policy to help protect, prevent, and control incidents that have lasting effects on the health of our servers.
Main Cause Of Spam
The majority of email spam comes from websites that have been compromised by an attacker. Most of these incidents come from running outdated WordPress software including outdated plugins and/or themes.
It is the customer’s responsibility to actively update and patch third party software applications as they’re released. Failure to do so can lead to a compromised website.
Spam that doesn’t originate from compromised websites often stems from user’s having weak/un-secure cPanel, email, and other passwords. All passwords used should be generated using the password generator inside of cPanel.
It is the customer’s responsibility to ensure all passwords used across services are strong and updated regularly.
Strike 1: First Offense - 24 Hour Suspension
If Spam is detected from your cPanel account it will immediately be suspended for a full 24 hours to allow our team to begin assessing the damage to our network.
The 24 hour suspension will be lifted once we have made contact with the account owner via our ticket system. We will provide the customer will details that need to be taken to resolve the issue and get their website back online.
Most of the time this includes, scanning local computer, changing all passwords, and updating third-party software on the cPanel account.
Strike 2: Second Offense - Professional Account Cleaning
If Spam is detected a second time from your account it will also immediately be suspended for 24 hours to begin our damage control.
Once again, we will wait to lift the suspension until we have verified the customer has been made aware of actions necessary to stop the outgoing emails.
At this time we will recommend an “account cleaning” which can be conducted by our team for our hourly server administrative rate of $75 or we will recommend a trusted third-party that specializes in account security.
Strike 3: Third Offense - Account Termination
Unfortunately if spam is detected a third time the account will be suspended and terminated within 48 hours.
Customers that don’t maintain good security practices with their accounts put our entire network at risk. Therefore we cannot continue to work with individuals who continually allow their sites to engage in illegal behavior.
In accordance with our Terms of Service, we will be unable to offer these customers a refund but can provide a backup of the site in the current state.
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FAISAL - CEO/Manager
The good thing i found in pakiwebhost is, its team is very supportive and co-operative. No server issue and also they have cheap rates as compared to others. In my opinion it is no#1 webhost company.Cheap and Best Hosting with free domain name. thanks
S KASHIF - Developer
I Specially Like it,s Support, If i need any Support then i get it Immediately from Pakiwebhost Company. Its Rates are too much Low And Quality is Very High So I am Loving it. I am Using it past two years, i have an Reseller Account of this Company, Its Server have high speed
WAJAHAT ALI - Manager
PakiWebHost has provided us with the best result for solving technical problems and optimize our Website performance. Excellent customer service, with fast reaction time, always listening to our needs and problems. Our server issues are always resolved quickly,
M. ARISH - Director
“Pakiwebhost is my preferred web hosting business, “I’ve been using Pakiwebhost for hosting and domain more than 3 years now. I love their service and support. Highly recommended.”I will continue with you forever if you stay the same with your services and customer support.”
DAVID D - Manager
Great service for the price. I have been searching for the best re-seller company for the past 3 months. I looked at around 30 companies and Pakiwebhost was the best!. They do their best to be as transparent as they can with the services.
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